General Information
1. ¿Where does Expresos Brasilia S.A. travel to?
2. ¿How are our units equipped?¿ Is there a Restroom on board?
3. ¿Is the service available 24 hours a day?
4. ¿Do buses make stops?
5. ¿Are Express Trips available by Expresos Brasilia?
6. ¿What should I do if I miss my departing or connecting bus ride? |
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Information On Bord
1. ¿If I buy my ticket in advance, is my seat guaranteed?
2. ¿Is it permitted to smoke on the bus?
3. ¿Is it permitted to eat on the bus?
4. ¿Are pets allowed on board?
5. ¿Are movies played on board?
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Prices and Schedules
1. ¿How can I get information about prices and schedules?
2. ¿Are discount fares available?
3. ¿Can children travel by themselves?
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Ticket Informatión
1. ¿How can I purchase a bus ticket from Expresos Brasilia S.A.?
2. ¿Which payment forms are accepted? |
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Baggage and Service Claims
1. ¿Will I be charged for my luggage?
2. ¿What kind of package delivery service does Expreso Brasilia S.A. renders?
3. ¿What are the carry-on luggage restrictions?
4. ¿What kind of luggage is accepted?
5. ¿I lost a piece of my luggage?. ¿What should I do?
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Internacional Destinations
1. ¿Which destinations abroad are covered by Expreso Brasilia S.A.?
2. ¿Which are the restrictions when travelling to Venezuela?.¿ Is a Passport or a Visa required?
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Customer service and devolutions
1. ¿In which cities can I find Customer Services?
2. ¿I would like to file a complaint, what should I do?
3. ¿What information is necessary about customer service?
4. ¿I bought a ticket but decided not to travel?.¿Can I ask for a refund?
5. ¿The bus is late?.¿Can I get a refund?
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General Information
¿Where does Expresos Brasilia S.A. travel to?
Expreso Brasilia S.A. has over 70 domestic destinations and 5 international points of arrival. We cover all Colombian Northern Coast, the center of the country (Puerto Boyacá, Honda, Bogotá, Ibagué), the eastern region (Cúcuta and Bucaramanga), the western region (Medellín, La Apartada) and the south (Cali). See Coverage and Routes.
¿How are our units equipped?. ¿Is there a Restroom on board?
We have a very modern fleet. Types of Services: Preferential: Reclining seats, feet rests, air conditioning, restrooms, Buses, Mid-sized buses and vans.
See Our Buses.
¿Is the service available 24 hours a day?
The service is available 24 hours a day in any of our offices located at the Bus Terminals throughout the country and other independent agents.
¿Do buses make stops?
There are non-stop and regular routes, stops are exclusively made at Expreso Brasilia S.A.’s offices or agents for passenger pick-ups.
¿Are Express Trips available by Expresos Brasilia?
Yes, Express Trips are available for excursions, company field trips, private groups or staff transfers between cities, which can include transportation within the destination city. Our fleet is entirely available for this service.
See Products And Services
¿What should I do if I miss my departing or connecting bus ride?
You can approach the agency located at the Terminal where you purchased your fare and request to be reassigned on a latter bus the same day, or on another day, no later than six months after the purchase date.
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On board information
¿If I buy my ticket in advance, is my seat guaranteed?
Yes, your seat is guaranteed if your ticket has printed date, time and bus number on it. Otherwise, if yours is an open-date ticket you should be at the Terminal two hours prior to departure time to confirm your reservation.
¿Is it permitted to smoke on the bus?
For the safety of the other passengers and your own, smoking is not allowed in any our units.
¿Is it permitted to eat on the bus?
Yes, eating is permitted. Trash bins are strategically located in the unit’s aisle to properly dispose of any rubbish, and prevent spills.
¿Are pets allowed on board?
We comply with the Chapter IV of the Transport Law Code:
For public transport:
Article 87: On the prohibition of carrying animals and bothersome articles on passenger vehicles. On public transportation units there shall not be brought any objects endangering the physical integrity of the users, nor animals, except for guide dogs.
¿Are movies played on board?
Yes, our units are equipped with means that provide audio visual entertainment for a pleasurable trip, including comedy, fiction, adventure, suspense and drama flicks for all audiences.
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Prices and schedules
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Ticket Information
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Baggage and Service Claims
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Internacional destinations
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Customer service and devolutions
¿In which cities can I find Customer Services?
You can find us in Barranquilla (Murillo and Bus Terminal), Bogotá (Bus Terminal), Medellín (Bus Terminal) and Cartagena (Bus Terminal), or call our toll-free number 01 8000 51 8001, or visit our web site www.expresobrasilia.com or drop us a line at info@expresobrasilia.com. See Contact Us.
¿I would like to file a complaint, what should I do?
You can visit any of our offices and request a PQR Form (Petitions, Claims and Complaints) to register your observation and personal information, or write to us using the Contact Us link on our web site. Shortly after, a Customer Service Representative will contact you with and answer to your query.
¿What personal information should I provide to Customer Service at Expreso Brasilia S.A.?
All your personal data (name, last name, city, address, phone and ID number) that will allow us to incorporate you as our customer and contact you at a latter date.
¿I bought a ticket but decided not to travel?. ¿How do I get a refund?
When for any reason you are not able to use your ticket, is extremely important that you give notice to the Company one hour prior to departure time, in order to be entitled to a full refund. If notice is given within a 6 months period after the departure date, an 80% refund will be awarded, otherwise it loses the right of return. Art. 1002, Commerce Code Law
¿The bus is late?. ¿Can I get a refund?
If the bus departure is delayed you can approach the terminal office and request a full refund of your fare.
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