Frequently Asked Questions
What are Expreso Brasilia S.A. destinations?
Expreso Brasilia S.A. travels to more than 150 towns and cities in Colombia and 5 international destinations. We cover Colombia’s Northern Coast, the center of the country (Puerto Boyaca, Honda, Bogotá, Ibagué), the Eastern part (Cucuta and Bucaramanga) and the Western (Medellin. La Apartada) and the South (Cali).
How are buses furnished?
We have a modern bus service and different types of services: Premium, Preferenciales, small buses, buses and vans. We invite you to know all the characteristics at the ticket window section.
Do you have 24-hour service?
The service in the agencies located at the Transport Terminals and other independent agencies is provided on a twenty-four (24) hour basis.
Do buses make any stops?
There are routes with non-stop service and others where stops are made exclusively at Expreso Brasilia S.A. agencies to collect passengers.
Are there express services at Expreso Brasilia?
We offer express services for field trips, company trips, transporting personnel between cities and others. This may include local transport in the destination city. All our buses are available for you.
What to do when missing a departure or a connection?
You can contact our agency in the bus terminal where you bought your ticket and ask for a change of schedule for the same day or for any other day within the next six month after having purchased the ticket.
On board information
Do I get en assigned seat if I prepay mi ticket?
You will have an assigned seat if you have the date, time and bus number. If you have an open ticket you must contact us to confirm and make a reservation for your seat on the bus at least two hours before departure.
Is smoking allowed on board?
For your safety and that of other passengers smoking is not allowed on board.
Are eating and beverage drinking allowed on board?
Eating and beverage drinking are allowed on board. Plastic garbage baskets are distributed along the aisle for their disposal.
Are pets allowed?
Are there movies on board?
Our buses are equipped with entertaining media for an enjoyable trip with comedy, fiction, suspense, adventure and drama films for all kinds of public.
Prices and schedules
How can I get information about prices and schedules?
Call our offices located in your city or our friendly line 01 8000 51 8001 from any place in the country or from a cell to # 502
Are there any discount tickets available?
Are children allowed to travel alone?
Teenagers over 16 can travel alone in national routes with the previous fulfillment by parents or legal representative of the minor transport authorization form of Expreso Brasilia and Unitransco, with the notary, ICBF or Family Commissioner Authorization of parents, original Civil Registration of the minor and a photocopy of the ID of the person who authorizes the trip.
What is the policy of web discount Expreso Brasilia?
Expreso Brasilia to facilitate the purchase of tickets and closer to its customers has developed alternative sales channels from the website and applications for mobile devices on Android and IOS operating systems. As an added value of these systems offers discounted rates from 15% to 25% in low seasons, the percentages are applied according to the anticipation of buying and selected routes.
What are the dates for the 2016 season?
How to buy an Expreso Brasilia S.A. ticket?
Form of payment
Agencies at national level: cash and in some sales points and through expresobrasilia.com you can use debit and credits cards.
Will I be charged for my luggage?
Every passenger is allowed to transport two pieces of luggage; the maximum weight for each piece is twenty-five (25) kilos. When this weight is exceeded, the passenger must pay the difference and send it as a parcel service.
What kind of parcel service is offered by Brasilia?
What are the restrictions for hand luggage?
Hand luggage is the solely responsibility of the passenger since it does not have security badge and they must be kept on the luggage compartment located below the passenger
What kind of luggage is accepted?
Suitcases, handbags, backpacks and personal luggage that is not part of moving elements.
What international destinations does Expreso Brasilia S.A. offer?
In Venezuela, we travel to 5 cities: Caracas, Maracaibo, Barquisimeto, Valencia and Maracay, and Lima - Peru
Client services and refunds
Where do you offer clients service?
You can locate us in Barranquilla (Murillo and Transport Terminal offices), Bogotá (Transport Terminal) and Medellin (Transport Terminal) and Cartagena (Transport Terminal), or you can contact us through our free line 01 8000 51 8001 or through our website www.expresobrasilia.com or our e-mail: email@example.com.
How do I present a complaint?
Come to any of our offices and ask for a PQRs (Petitions, Complaints and Resource) form to register you’re your observation and personal data or you can write to us through the link Contact Us, that you will find in our website www.expresobrasilia.com. After that Client Service will contact you and your question will be answered.
What kind of personal data does Expreso Brasilia need?
All the personal data (name, last name, city, address, telephone and id number) that will allow us to register your information as a client and that facilitates contact.
I bought a ticket but I decided not to travel. Can I get a refund?
If by any circumstance you decide not to use the ticket, you must demand the refund of your money in the origin route of your ticket four (4) hours before the bus dispatch. After one hour of departure, you can demand a change of date and schedule within the next six (6) months.
The bus is late. Can I ask for a refund?
In case the bus departure is delayed you must immediately go to our office and demand your ticket refund.